Privacy Policy
Last Update:
June 30, 2025
Privacy Policy
Príncipe de las Letras (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of personal data:
Personal Information: Name, email address, phone number, postal address, payment details, and identification documents where required for legal or regulatory compliance.
Booking Information: Dates of stay, residence type, preferences, special requests, and services requested.
Technical Data: IP address, browser type, device information, operating system, referring URLs, and pages viewed on our website.
Communications: Records of correspondence with us, including emails, enquiries, requests, and feedback.
2. How We Use Your Information
We process personal data for the following purposes:
To manage and administer bookings and accommodation services
To communicate with you before, during, and after your stay
To provide customer support and respond to enquiries
To personalise and improve our services and website experience
To comply with legal, tax, and regulatory obligations
To send operational communications and, where permitted by law, marketing communications
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
The performance of a contract (booking and accommodation services)
Compliance with legal obligations
Our legitimate interests (service improvement, security, communication)
Your consent, where required
4. Sharing Your Information
We may share your personal data only when necessary and in accordance with applicable law:
With trusted service providers who support our operations (such as payment processors, IT providers, and professional advisors)
When required to comply with legal or regulatory obligations
With your explicit consent, where applicable
We do not sell or rent personal data to third parties.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Ensure proper website functionality
Analyse website traffic and performance
Improve user experience
You may configure your browser to block or limit cookies. Please note that disabling cookies may affect certain website features.
6. Data Security
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, or alteration.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable laws and regulations.
8. Your Rights
In accordance with the GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data, where applicable
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request data portability, where applicable
To exercise any of these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect from the date of publication.
10. Contact
For questions regarding this Privacy Policy or the processing of your personal data, please contact: